Refund Policy
picmovi refund policy for credit packages and subscription plans
Effective Date: September 13, 2026
Last Updated: September 13, 2026
Overview
picmovi ("we," "our," or "us") provides AI-powered video and image generation services on a credit-based model. This Refund Policy outlines the conditions under which refunds may be granted for credit packages and subscription plans. It supplements the Terms of Service.
Eligibility for Refunds
You may request a full 100% refund under the following conditions:
- Within 7 days of your original purchase date (credit package or subscription plan).
- Zero credits consumed — you must not have used any credits for AI video or image generation operations.
Both conditions must be satisfied simultaneously. If either condition is not met, no refund will be issued.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- More than 7 calendar days have passed since the original purchase date.
- Any credits have been consumed (i.e., at least one AI video or image generation operation has been performed), regardless of the number of credits used.
- Requests citing dissatisfaction with generation quality after credits have been used.
- Partial refunds for unused credits after partial consumption.
Failed generations
If a generation job fails and we restore credits to your account, that restoration is a service credit adjustment, not a purchase refund. A restored credit that you later spend still counts as consumption under this policy. Credits returned because a request was blocked under the AIGC Use Policy are likewise not a payment refund.
How to Request a Refund
To submit a refund request, please email us at support@picmovi.com with the following information:
- Your registered email address
- Order or transaction ID
- Date of purchase
- Reason for the refund request
We will review your request and process eligible refunds within 5–10 business days. Approved refunds will be returned to the original payment method used at the time of purchase.
Contact Us
If you have any questions about this Refund Policy, please contact us at support@picmovi.com.
Related: Terms of Service · Privacy Policy